Question 1

How long does setup take?

Accepted Answer

About five minutes. You describe your business in plain language, connect a channel like WhatsApp, and your agents go live. No code, no prompt engineering.

Question 2

Do I need a technical team?

Accepted Answer

No. xTrac is fully no-code. If you can describe how your business works, you can build your AI workforce.

Question 3

Which channels are supported?

Accepted Answer

WhatsApp, web chat, voice, Telegram, Slack, Discord, iMessage and Microsoft Teams — with one shared brain across all of them.

Question 4

How do the agents work together?

Accepted Answer

Each department owns its lane and hands work to the others automatically. Sales closes a deal, Billing invoices it, Operations reports on it — no copy-paste.

Question 5

Is my data secure?

Accepted Answer

Yes. xTrac is GDPR and DPDP Act 2023 compliant, uses AES-256 encryption, and is a certified Meta Tech Partner, Amazon Solution Provider and CASA-certified.

Question 6

What happens when an agent cannot help?

Accepted Answer

It escalates to a human on your team with the full conversation and a recommended next step, so nothing falls through the cracks.